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MOA Appreciation Day 2026

In celebration of MOA Appreciation Day (Wednesday of the third full week of October), the Nanaimo Division gathered positive messages and raves about our local MOAs.

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This year, we collected over 110 raves!!! That's even more than last year! Please use the search tips below to help you sort through the raves below. 

Web Browser: use the CTRL + F to search your name or your clinics name

iPhone: hold the screen until options pop up and use the "Find Selection" tool

Android: tap the three-dot menu and use the "Find in Page" tool

Michelle at Lexitor

What a wonderful team member you are! You are so capable, kind, and caring. You are excellent in this role and Lexitor wouldn’t be the same without you.

Chandy at Lexitor

I am so impressed by your can-do attitude. You see a better way to do something and implement it. Lexitor is in good hands with you at the helm!

Kim and Chandy at Lexitor!

These two are AMAZING! They maintain a positive and calm clinic environment despite a chaotic and overwhelming list of to-dos.

Tricia Johnson at the Caledonian Clinic

Tricia is so kind and caring with our patients. On top of that, she know "everything" so when I get stuck with how to order something or who to contact for a particular issue, she know the answer. She is so efficient, great to work with, and very kind.

Wallace street Medical clinic MOAs

The best protective and supportive team ever! Thank you for all you do

Amanadah from Dr. Ontko's office

Amandah goes the extra mile, cares about the patients she helps and is friendly and helpful at every turn. Rave!!!

Shayna at Wellington Medical clinic

Shayna continues to impress all with her competence and dedication to her work, to patients and to compassionate support. Thank you Shaya

Medical Arts Centre

RAVE for our amazing MOA team! ??

Thank you all for everything you do each and every day to keep the clinic running smoothly. You are often the first point of contact for our patients and the people behind so much of what makes the day work for our physicians and our team.

Your hard work, patience, flexibility, and willingness to jump in wherever needed do not go unnoticed. We know how busy and demanding the days can be, and we truly appreciate the care and effort you bring to the clinic every day.

We couldn't do it without you! thank you for being such an incredible team!

Leslee - Medical Arts Centre

You always make patients feel welcome and cared for.

Carla -Medical Arts Centre

Always one step ahead and incredibly organized. Keeps everyone and everything on track.

Heather - Medical Arts Centre

You make a real difference in keeping the clinic running smoothly. Thank you for consistently going the extra mile.

Sabra - Medical Arts Centre

Thank you for everything you do to support the providers and patients. Your willingness to help wherever needed does not go unnoticed.

Lizzy - Medical Arts Centre

Always finds a way to get things done. Thank you for everything you do to support the providers and patients.

Janice - Medical Arts Centre

Thank you for making every patient interaction a positive one.
Your patience and compassion with patients are appreciated.

Judy Chase at Nexus Primary Care Clinic

Judy is an absolute legend. She has a professional and gentle patience with the pubic, and keeps a busy clinic running smoothly even in the most difficult days. We'd be lost without her.

Sabra at Medical Arts Centre

She is a Super Star! She is the go to person for help and works harder then anyone I know!

Melissa

So friendly and warm. A refreshing change.

Pacific Station Medical Clinic

The ladies at this clinic are the BEST. 10/10 service. Thanks so much for all you do ladies!!

Medical Arts Centre MOAs

To the amazing MOAs at Medical Arts Centre who maintain composure and provide great care in the face of an often frustrated public. Despite the challenges, you are able to help our patients navigate a complex multi-faceted clinic in a strained healthcare system.

Teresa at medical arts centre

You just returned to the office and already Im seeing the thoroughness you approach your tasks with. A huge sigh of relief seeing you and your task signature again! Welcome back, Thanks Teresa.

Michelle at medical arts centre

I am so grateful for your reliability in the office. You give 100% and it shows. Thanks Michelle.

Carla at medical arts centre

Carla always greets me with a smile and a willingness to work. Thanks for keeping this office flowing.

Jazz at medical arts centre

Thanks for your tireless commitment to the front desk Jazz. We need someone like you greeting patients, listening, and keeping them at ease. Your ability to adapt to the complexity of the tasks does not go unnoticed.

Tara at medical arts centre

I cannot imagine the nursing station without you. You are our new rock. Or shiny gem if you like that better. You have a devotion to making this work place thrive and your care does not go unnoticed.

Heather German at medical arts centre

Heather you are the lifeline to our accounts department. I always know I can rely on your quick attention to matters and your follow through to the finish. I'm so grateful for all you do.

Family Practice Clinic

Family Practice Clinic has the best MOAs/staff! They are always kind, empathetic, and willing to go above and beyond to help. Thank you!

Nexus Primary Care

Our MOAs at Nexus are truly amazing! They have (with grace) dealt with all us providers and our quirks amazingly! They also are fantastic with our patients.

Pacific Station Medical Clinic

Thanks to all the reception staff and doctors who work here. These professionals ensure I can be reached if I am having medical issues of concern. Their follow up skills are second to none.

There is a reason this clinic is full. Thank you for your services.

Medical Arts Centre

A huge rave to all of our incredibly hardworking and dedicated staff! We have experienced a great deal of change over the past several years, but everyone continues to adapt, support one another, and come together as a team. We are very fortunate to have such a committed group of people and truly appreciate everything they do each day!

Jeanine Hutton

Beautiful focused MOA , very dedicated to her work and a fantastic assistant!

Lexitor Medical Clinic

I LOVE the MOAs at Lexitor! They saw me through residency and now my first year as a staff physician. I am without a doubt the doctor I am today because of them. I could not be more grateful for all they do. They lead with empathy, compassion and care in all they do. Thank you! <3

Anchor Family Medicine

At Anchor Family Medicine, there's a heart to what we do,
And so much of that heart comes from S, I, K and J - our crew.
With D, our LPN, bringing kindness and care,
You make patients feel welcome the moment they're there.
Conscientious and thoughtful, with laughter along the way,
You make Anchor a better place to work every day.
For all that you give to our patients and community,
We're grateful for each of you - and even more for the team you make collectively.

Lexitor Medical MOAs

I am amazed how the front staff know the names of the patients. They are kind, friendly and incredibly busy.

Rielle Hein

Rielle is efficient, quietly capable, and slips into whatever roll she is given with ease and confidence. She is so good with patients - never loud, never excitable, just calm and patient and kind.

Arisa Shibata, Thrive Family Health

Thank you Arisa for being MOA extraordinaire! We and our patients are so lucky to have you working with us! Thank you for the optimistic, constructive "can do" approach to what you do! Thank you for your exceptional work ethic, your care and your humour!!

Arisa Shibata

Arisa is such a bright light! She goes above and beyond to support patients and help the physicians at Thrive. She is the glue that holds the organization together, and we are incredibly fortunate to work with her!

Chandy Luciak

Thank you for your organizational skills, for always looking for ways to improve the clinic, for the training you do and for your flexibility. Not to mention your positive, can-do attitude! We have come so far since having you join, I am eternally grateful! And we have fun ??????

Bethany English

It is so nice to have you back in the office (even briefly!) You are so great with patients and help our office be a welcoming and calm place for our patients. Your hard work and great problem solving helps the office run smoothly everyday. Thank you for all the teaching you are doing as well for our new staff - it is very appreciated. We will enjoy having you with us now and after your mat leave!

Chandy at Lexitor

Chandy is a superstar. She keeps our clinic running smoothly and goes above and beyond every day. She fixes things we didn't even know needed to be fixed. And finds clinic inefficiencies and cost savings above and beyond her role. Chandy is so valued at Lexitor Medical. Thank you Chandy for your dedication to our team.

Kim at Lexitor

Kim is a familiar face at Lexitor medical. She knows our patients and their families and has gotten to know them for years. She brings valuable relationships built on trust over years. She is our go to person for difficult conflict resolution. Thank you Kim for your years of dedication to Lexitor Medical.

Jacquie Liew

With her quiet presence and lovely smile Jacquie keeps the office running at a perfect pace. She is very compassionate, organized and the true definition of �small but mighty �.
Thank you for everything you do,

Laura at Dr. Aiza Waheed's Office

Laura is and has always been an unexceptional and professional connection in my Nephrologists office.

Caledonian Clinic MOA's

All the staff are friendly and familiar when you call or go in. Many of them have been there over 20 and some over 30+ years! The care and professionalism by the MOA's is comforting.

Jas

Excellent patient care!
Kind
Professionalism

Nancy

I would like to recognize Nancy for all of her work in scheduling the staff as well as making our clinic's computers, systems and everything between run smooth.

Lesley Britton

Thank you Lesley for your kindness, care and attention to detail. Your dedication to your work and to all the physicians and staff in the clinic does not go unnoticed. You are a ray of sunshine and we are so grateful to have you in our clinic supporting us.

Kelly at Caledonian Clinic

Kelly is an absolute gem! She is incredibly reliable, kind, and always willing to go the extra mile. Her caring nature and dependability make such a difference, and we are so grateful to have her on the team.

Carline at Caledonian Clinic

Carline is a wonderful MOA and such a valued member of the team! Her hard work, dedication, and wonderful sense of humour make a real difference every day. We truly appreciate all she does to keep things running smoothly and help provide excellent patient care!

Brenda at Caledonian Clinic

Brenda is a truly valued and dedicated member of our team. Her years of experience, unwavering commitment, and genuine kindness make her such an asset to the clinic. She brings so much knowledge, compassion, and consistency to her work, and we are incredibly fortunate to have her!

Jade at Caledonian Clinic

Jade is a wonderful MOA who truly shines in her compassion and empathy toward patients. Her kind, caring nature helps patients feel heard, understood, and supported. She brings warmth and genuine kindness to every interaction, making her a tremendous asset to our team!

Kim at Lexitor

Wow! You know everyone and make everyone feel welcome. Your kind, calm approach is so helpful. Thank you!

Arisa Shibata

While visiting clinics with various Division assignments, Arisa from Thrive always stood out to me as exceptionally welcoming and professional with everyone, no matter how busy she was.

Tillicum Lelum MOAs Auburn & Sonya

A huge shoutout to Auburn and Sonya for everything they do to keep the clinic running smoothly. They consistently go above and beyond to support the team and our patients, while providing care that is compassionate, respectful, and focused on safety.

They bring kindness, patience, and genuine care to their work every day and help create a welcoming and safe environment for both patients and staff. I appreciate both of you so much and everything you do for our clinic. We're very lucky to have you!

Kathy H, Andrea M and Andrea T at Gabriola Medical Clinic

Thank you all for being so dependable, supportive and compassionate. Your actions go above and beyond and are much appreciated!

Michelle - Lexitor Medical Clinic

A huge shoutout to an amazing MOA - Michelle, who works incredibly hard, is always reliable and is wonderful with our patients even on the hard days. She is always willing to jump in and help with whatever is needed. Her hard work and dedication truly do not go unnoticed. We appreciate you!

Emily at Wallace Medical Clinic

Lovely human! She is compassionate and caring while maintaining a great attitude and sense of humor

Wellington Medical clinics MOA's Runnners and Nurse Manager

Thank you to all the Wellington Medical Clinic staff we could not be effective without you, much appreciated

Davina - Medical Arts Centre

Your positive attitude makes such a difference to the team. We are so thankful you have joined us!

Carrie - Medical Arts Centre

Your attention to detail is such an asset to the team. Always on top of things and incredibly dependable.

Chantal - Medical Arts Centre

You handle challenging situations with such professionalism. Your hard work and dedication truly make a difference.

Jaz - Medical Arts Centre

Thank you for always jumping in when help is needed! Thank you for keeping everything moving, even on the busiest days.

Teresa- Medical Arts Centre

Reliable and dependable every day.

Tara - Medical Arts Centre

You do so much behind the scenes that doesn't go unnoticed.
Thank you for always being willing to help out.

Michelle - Medical Arts Centre

Thank you for your hard work and contributions to the team.

Arisa Thrive Family Health

Arisa is sunshine in human form! She is such a kind and welcoming human and brings so much warmth to her interactions with patients and colleagues. She is such a joy to work with and deserves the world!

Arisa Shibata

The most incredible MOA I've ever had the privilege of working with. Every single patient and every physician who works with her loves her. She is patient, kind, conscientious, and always keeps us on track at work.

Melissa

She was bubbly, smart, quick, professional, helpful. Couldn't ask for anyone better.

Julie Dunlop - Sea Point Medical

Julie always maintains a positive outlook, treats everyone with kindness, is super helpful and a pleasure to work with! Rave to Julie!

Auburn at Tillicum Lelum

Auburn makes you feel at home and welcome every time you enter the clinic. She is always willing to help without question. We need more people in this world like Auburn.

Sabra

I hope you know you are a rock star of this office. You manage and complete all office challenges. If there was an MOA reality tv competition, you'd win. Thanks sabra.

Carrie at medical arts centre

So grateful for your competency and experience in our office. Thanks Carrie!

Lizzy at medical arts centre

Lizzy has an exceptional compassion for patients and it shows in her execution of her work. She's smart and takes on challenges. Thanks Lizzy!!

Leslee at medical arts centre

Thanks for continuing to work with us at MAC. My only wish is that you were here more. We just so appreciate your calm manner with patients and staff. And your ability to get the tough work done!

Marie at medical arts centre

Thanks for being our favorite new addition to baby group. And now the nursing station. I trust your work completely and feel better knowing Im on shift with you.

Davina at medical arts centre

Welcome to the team Davina! You're doing great. I was blown away to hear your story about how above and beyond you went for a patient in need. You have a big heart.

Wallace Street Medical Clinic

HUGE Appreciation for the entire team of staff! From the ladies at the front reception desk to all the MOA's that work behind the scenes, you are very appreciated and valued! Our support staff deal with the most difficult situations, and patients, and do not get enough credit for the amazing work that they do. Too often focus is on the negative but there is SO much more positive that does not go unnoticed but maybe unrecognized as often as it should be. I don't know what I would do without all of you!

Pacific Station Medical Clinic

The Blonde at the front desk has been doing this job for a while and you can tell, she is super helpful and knows what she's talking about

Pacific Station Medical Clinic

There is this one girl at the front desk who is so bubbly and nice... doesnt make booking appintments a chore

Family Practice Clinic

Lesley, Jo, Akiko, Rick and Cindy are the best MOAs in the city! Not only are they amazing at their job but are also the kindest and funniest people !

Pacific Station

Jackie is so nice!! Thank you for all your help and for beinng so kind!

Iliana, Kim, Jackie, and Shannon

You four are the kindest, most hardworking team and keep Anchor running so smoothly! All the docs appreciate you! <3

Melissa Hayes

Melissa is an amazing co-worker as well as an awesome front desk receptionist. She is kind, compassionate, and has patience +++++!! It is rare to find someone who can face down anger and rudeness with a calm and firm (but not aggressive) manner, but Melissa does that every day with a great attitude!

AVI Health and Community Services in Nanaimo

Sadie, Cody, and Ceridwyn

Amandah Domovich - Dr. D. Ontko

This gal is such a light. So positive and patient focused; a joy to interact with. 5 stars!

Kerith Waddington, Ladysmith Family Practice Clinic

Kerith is always so positive and kind! She creates a welcoming environment for patients and her colleagues. Thank you Kerith!

Arisa at Thrive Family Health

I would like to rave about Arisa, MOA extraordinaire at Thrive Family Health. She greets patients with a smile and makes them feel comfortable as soon as they enter the clinic. She goes above and beyond to answer patients questions, and address their concerns. She always has a can-do attitude when challenged with a difficult task. She is always friendly, polite and helpful. She is kind and empathetic. She makes our work day fun and enjoyable. Thank you, Arisa.

Kim Parnell

Thank you for all you continue to do - scheduling and working on the online booking project, all the hallway counseling for our patients, managing the disgruntled and cranky patients and helping mentor the newer staff! We are lucky to have such a fantastic and hardworking team - you are very appreciated!

Michelle @ Lexitor

Thank you for all your hard work, pleasant demeanor with patients and problem solving! It has been fantastic having you on our team. We will really miss you when you leave and your next office will win big time!

Bethany at Lexitor

We are so happy to have Bethany's bright smile and enthusiam at Lexitor Medical greeting patients. We hear from patients often how welcome they feel and comfortable they are talking to Bethany. Thank you Bethany!

Brenda Buettel

Brenda is truly the mama bear of the office.
She takes care of everyone and makes sure everything is always in the right place. She does not only bring great joy to the office but also keep us well fed and spoiled with her delicious baking.

Pacific Station Medical Clinic Nanaimo

Big thank you and appreciation to all medical office staff over the years particularly Tianna

Jeanine Hutton -Caledonian Clinic

I would like to give a huge rave to our MOA for the incredible support she provides every day. She is kind, compassionate, efficient, and incredibly capable. She manages patients and tasks effectively, anticipates what needs to be done, and consistently helps lighten our workload.
Her positive and caring demeanour has also been noticed by our patients, with many commenting on how welcoming, friendly, and helpful she is. She brings such a positive energy to the office and genuinely makes a difference to both our patients and our team.

Ashleigh Mellors

Thank you Ashleigh for your consistent dedication to our team at Lantzville Medical Clinic, and to our patients in the community! Your friendliness, patience and warmth creates an atmosphere of reassurance and comfort in the clinic and we notice and appreciate that! We love working with you, thank you for helping us serve our community! You are the very best!! :)

Medical Arts Centre

Excellent patient care from the MOAs at this very busy downtown clinic.

Tanisha

Whether on the telephone or in-person, Tanisha is always kind and understanding with our patients.

Nancy A at Caledonian Clinic

Nancy is an incredibly dedicated and indispensable member of our team! Her ever expanding computer knowledge, ability to manage the staff scheduling, and to keep things running smoothly make her a true asset to the clinic. On top of all that, her amazing sense of humour keeps us laughing and makes even the busiest days brighter. We are so lucky to have her!

Hailey - Caledonian

Hailey is compassionate, attentive, and makes everyone feel welcome and cared for. Her ability to connect with patients and make them feel comfortable is truly appreciated. She is a wonderful asset to our team!

Lana - Caledonian Clinic

Lana is an exceptional MOA with an impressive depth of knowledge and expertise. She is confident, capable, and always a valuable resource to the team. Her professionalism and dedication make such a positive impact on both patient care and clinic operations. We�re lucky to have her!

Cheyenne - Caledonian Clinic

Cheyenne is a fantastic MOA who brings so much value to our team. Her dedication and willingness to help make a difference in the daily flow of the clinic. She is truly appreciated for all she does!

Nancy H at Caledonian Clinic

Nancy is a truly dedicated and valued member of our team. Her years of experience, commitment, and deep knowledge make her an incredible asset to the clinic. Her dependability and hard work are greatly appreciated, and we are fortunate to have someone so devoted to the team and our patients!

© 2025 by Nanaimo Division of Family Practice. All rights reserved.

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Information shared by the Division is for general awareness only and does not imply endorsement or alignment with external organizations or their views. Recipients are responsible for independently evaluating its relevance and accuracy

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